BALANCING YOUR SAAS BUSINESS THROUGH SERVICE DESIGN
09:00 AM - 01:00 PM
Conference Room BCD
Service design provides a myriad of ways to solve large systematic problems from process design to creating memorable touchpoints that build brand loyalty. This workshop will afford attendees two approaches to understanding how their service ecosystem lives as well as how to create optimizations and innovations focused on simplicity allowing you to sustainably grow your business. Service design is an inherently flexible way to solve holistic problems.
In this workshop, Richard Ekelman from SERV/ will briefly discuss the core elements of service design and then talk about his experiences with SaaS-based organizations. He will discuss methods he has used to:
Map a service ecosystem
Find opportunities for optimization and innovation
Balance the organization for sustainable change and accountability
Who should attend?
People that have worked on or within growing ecosystems are encouraged to attend, but no previous experience is required.
Refunds for paid tickets are only available up to five business days prior to the event.